New system for U.S. Visa Services effective July 15, 2023

New system for U.S. Visa Services effective July 15, 2023

Effective July 15, 2023, we are moving to a new system for U.S. visa services.

To enable us to efficiently move your appointment and payment information to the new system, please take the following steps at your earliest convenience:

  • Ensure that all the data entered in your profile is complete and correct. If you need to correct any of the information, please do so as soon as possible.
  • If you plan to pay a visa application fee in the near future, please do so before July 10, 2023, as payment services will be unavailable from July 11 to July 14 to enable the system change. Services will resume on July 15, 2023.
  • If you have paid your visa fee but not associated it to your profile, please ensure you log in to your profile and associate your payment by entering the payment receipt number into your profile.
  • If you are a travel coordinator, group coordinator, or family, and you added dependent visa applicants to primary applicant profiles, please ensure that each dependent/applicant has a unique email address. This may mean changing the email address you currently have listed for them. Please contact to call center if you need help updating this information.

Please monitor our website regularly as we will continue to add information about the upcoming changes